Frequently Asked Questions
COMMUNICATIONS & CUSTOMER SERVICE
- How can I sign up for Email Updates and Notifications?
You can sign up for regular updates and email notifications by clicking on the "Sign Up" triangle in the upper right corner of our website.
- Can you Notify Me when a knife or accessory is back in stock?
Products that are out of stock display a "Notify Me" button instead of an Add To Cart button. If you click on the In Stock Notification and provide your email address, we will send you an email when that particular product is back in stock. Sometimes we are only able to add limited quantities to stock, so if you receive an email notification we encourage you to act quickly so you don’t miss out on the opportunity to buy that knife or accessory.
- How can I join the Weapons Evaluation Group?
Among the many benefits of joining, Weapons Evaluation Group (WEG) Members always get the first chance to buy new knives, and on at least a monthly basis they get the exclusive opportunity to buy knives that are not made available to the general public. Go here to learn about the Weapons Evaluation Group.
ORDERS AND RETURNS
- How can I order a knife?
We sell our knives on a first-come, first-served basis (except for Pre-Orders-- see below). All of our products that are for sale will be listed on our website. You are welcome to check the site regularly to see what's new. In addition, if you subscribe to our Email Updates, we'll notify you when we are releasing a batch of knives. And if you sign up for our In Stock Notification on a particular product, we'll notify you by email when it's back in stock. Finally, we sell to select Dealers who may have stock on a knife that's of interest to you.
- What if I need to Change or Cancel my order?
If you need to change or cancel your order, send an email to Admin@JakeHobackKnives.com if you need to change or cancel an order. Please reference the order number and give us specific instructions.
- How do Pre-Orders work?
Some knives are made in limited quantity, and we take Pre-Orders in an attempt to meet everybody's requests for a specific knife. Payment in full is required in advance, and we specify the date when we expect to be able to ship orders. We do our very best to provide accurate forecasts of ship dates, but occasionally there are delays in machining and manufacturing. A Pre-Order assure you that you will receive a knife from the expected batch of knives. Visit our Pre-Orders page for more information Pre-Orders.
- Can you Customize my knife?
We do not customize knives. This includes changing colors, finishes, blade shapes, inserts, and inlays. On our Accessories page, we have parts available for limited customization that you can do on your own Accessories, and we show you how to install them on our Videos page.
- Can I get Custom Accessories Installed before shipment?
Given the volume of requests for customization we have received, we are no longer able to offer the service of installing them prior to shipment. On our Accessories page, we have pocket clips, backspacers, pivots, HRDs, and other parts available for do-it-yourself customization. We show you how to install them on our Videos page.
- What Dealers are authorized to sell your knives?
We sell to select dealers who may, from time to time, have our knives in stock. For your convenience, we've included their contact information and/or links to their websites here Dealers.
- Is there a discount available to Military and Law Enforcement personnel?
We offer a 10% discount to all Active-Duty military and law enforcement personnel. Get the details on applying for the discount here Military & Law Enforcement Personnel. Please note that our discount applies only to those personnel currently serving in the military (including all branches of the armed forces, the National Guard, and the Coast Guard) or in law enforcement.
MAINTENANCE & REPAIR
- What is your Warranty?
Jake Hoback Knives are built to last. But if for some reason, your knife is defective due to materials or workmanship, you can return it to us for repair. We will repair your knife, including parts and labor, or replace it with a new knife at our discretion. All of our warranty information can be found at Warranty & Repairs.
- What kind of Maintenance do you recommend for my knife?
We recommend routine maintenance to keep your knife in excellent condition and working order (even if you don’t use the knife on a regular basis). Please visit our Videos page for an assortment of instructional videos on Adjusting, Maintaining, and Repairing your knife Videos.
- What is the process for requesting a Repair?
Our process for requesting repairs on your knife is described on our warranty page Warranty & Repairs.
- Can I get my knife Cleaned and Serviced?
Our Knife Service Package includes a full cleaning, oiling, sharpening, blade centering, and SMALL lock adjustments if needed. (All lock adjustments are made according to our specifications on locks and lockup.) Go here to purchase our Knife Service Package.